Refund & Return Policy

Effective Date: May 20, 2026

At Cloakroom Algeria, we value our wholesale customers and aim to provide high-quality products and reliable service. Please read our Refund & Return Policy carefully before placing an order.

1. Wholesale Nature of Business

Cloakroom Algeria primarily operates as a wholesale clothing supplier. Due to the nature of wholesale and bulk orders, all purchases are subject to the terms outlined in this policy.

2. Eligibility for Returns

Returns are accepted only under the following conditions:

• Incorrect product received
• Damaged or defective items
• Wrong quantity delivered
• Manufacturing defects reported within the allowed timeframe

To be eligible for a return:

• Items must be unused and unwashed
• Products must remain in original packaging
• All tags and labels must be attached
• Proof of purchase or invoice is required

3. Return Request Timeframe

Any return or damage claim must be submitted within 3 business days after receiving the order.

Requests submitted after this period may not be accepted.

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom logo or private label products
• Sale or clearance items
• Bulk discounted orders
• Used, washed, or altered products
• Products damaged due to customer misuse

5. Return Approval Process

Before returning any item, customers must contact our support team for return authorization.

Please provide:

• Order number
• Product photos/videos
• Description of the issue
• Quantity affected

Unauthorized returns may not be accepted.

6. Refunds

Once the returned products are received and inspected, approved refunds will be processed within 7–14 business days.

Refunds may be issued through:

• Original payment method
• Store credit
• Replacement products

Shipping charges and transaction fees are non-refundable.

7. Exchanges

Due to fast-moving wholesale inventory, direct exchanges may not always be available. In such cases, store credit or replacement products may be offered.

8. Shipping & Return Costs

Customers are responsible for return shipping costs unless the return is caused by our error or damaged goods.

Cloakroom Algeria is not responsible for lost or damaged return shipments. We recommend using a trackable shipping service.

9. Order Cancellation

Orders can only be canceled before processing or shipment begins. Once an order has been processed or shipped, cancellation may not be possible.

10. Limitation of Liability

Cloakroom Algeria shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

11. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice.

12. Contact Us

For return or refund requests, please contact us:

Website:

Algeria Clothing Brand

Email: contact@cloakroomalgeria.com